WARRANTY

IC Davison Limited (hereinafter referred to as IC Davison) warrants to the original purchaser that all of its products shall be free from defects in material or workmanship for the periods specified below.

 

This warranty applies to the products under normal use, subject to the conditions herein, and as determined by IC Davison in its sole discretion. This warranty does not cover damages attributable to improper installation by a third party, incorrectly installed damp proof membranes and drainage or the omission of, inadequate maintenance, improper product use, after market product modifications, normal weathering, highly corrosive environments, damages caused by fire, accident, flood, acts of God, vandalism, building settlement or structure failures, or other occurrences beyond the control of IC Davison.

 

IC Davison makes no representation, warranty or guarantee, express or implied, as to the performance of its products in a tropical storm or hurricane. IC Davison’s products were tested in accordance with European conformity requirements.

 

IC Davison’s liability under this warranty is limited to repair, replacement or refund as determined by IC Davison in its sole discretion and does not include removal or installation of replacements. Decisions as to whether to repair, replace or refund will be made by IC Davison in its sole discretion. Replacement parts provided will be the closest equivalent product available. The warranty will not be extended by supplying replacement parts.

 

Structural Integrity of Aluminium Products

The powder coated aluminium panels and framing members shall be free from defects in material or workmanship and maintain their structural integrity and form for a period of ten (10) years following installation.

 

Structural Integrity of PVCu Products

The PVCu panels and framing members shall be free from defects in material or workmanship and maintain their structural integrity and form for a period of ten (10) years following installation.

 

PVCu Panels and Composite Doors

The PVCu panels and framing members shall be free from defects in material or workmanship and maintain their structural integrity and form for a period of ten (10) years following installation of white panels.

 

Woodgrain panels / frames shall be free from defects in material or workmanship and maintain their structural integrity and form for a period of five (5) years. On superior colours IC Davison warrants that for a period of two (2) years following installation that the paint/foil finish will not blister or peel.

 

Maintenance on the full product must follow IC Davison’s simple maintenance procedure of regularly washing the profile and slab with warm soapy water. Fading is not covered by the warranty under any circumstances.

 

Garage Doors

Electric tubular motor is covered for five (5) years against faulty manufacture. All other components including remote control fobs and remote control received unit are covered for a period of one (1) years from installation.

 

Glass

Laminated Glass – IC Davison warrants that for a period of five (5) years from installation under normal conditions of use, that the products shall be free of defects resulting in material edge separation or obstruction of vision from delaminating.

 

Bi-Fold Doors / Panel / Composite Door Glass – IC Davison warrants that the sealed glass component of insulated glass shall be free of defects resulting in material obstruction of vision or film formation caused by dust or moisture on the internal surface of a sealed unit for a period of five (5) years following installation. Imperfections such as scratches or reflected distortions from a tempering or heat strengthening process are to be expected and are not covered under this warranty.

 

Integral Blinds in Glass – IC Davison warrants that the sealed glass component of insulated glass shall be free of defects resulting in material obstruction of vision or film formation caused by dust or moisture on the internal surface of a sealed unit including failure of the sliding and tilting mechanism not attributed to fair wear and tear or misuse for a period of five (5) years following installation.

 

Insulated Glass in PVCu Frames – IC Davison warrants that the sealed glass component of insulated glass shall be free of defects resulting in material obstruction of vision or film formation caused by dust or moisture on the internal surface of a sealed unit for a period of ten (10) years following installation. Imperfections such as scratches or reflected distortions from a tempering or heat strengthening process are to be expected and are not covered under this warranty. Broken glass is not covered under this warranty.

 

Hardware

IC Davison warrants that for a period of one (1) years following installation that the mechanical operation of hardware components will be free from mechanical defect. For products installed within three (3) miles of bodies of salt water the warranty period is one (1) years. Coatings on movable or handled hardware are not covered under this warranty.

 

Paint Finish (excludes PVCu / composite doors / panels / slabs)

IC Davison warrants that for a period of five (5) years following installation that the finish will not peel, crack or blister. For products installed within three (3) miles of bodies of salt water the warranty period is two (2) years. Maintenance of factory sprayed PVC finishes must follow IC Davison’s simple maintenance procedure of regularly washing the profile with warm soapy water.

 

Clear finished products are excluded. Powder coated paint finishes – IC Davison warrants that for a period of five (5) years following installation that the paint finish will not blister or peel. For products installed within three (3) miles of bodies of salt water the warranty period is two (2) years. Note that as powder coat is a commercial finish, it is typical for powder coated finishes to have an orange peel appearance, speckles, bubbles, craters, pinholes and processing marks that occur during manufacturing.

 

These are not considered defects or covered under the warranty unless they are visible from three (3) metres. Maintenance of powder coated finishes must follow IC Davison’s simple maintenance procedure of regularly washing the profile with warm soapy water. Anodized finishes – IC Davison will warrant the Class 1 clear anodized finish against cracking, crazing, flaking or blistering for five (5) years from date of installation. Note that it is typical for anodized finishes to have colour variation and dye and processing marks that occur during manufacturing.

 

These are not considered defects or covered under the warranty. Maintenance of clear anodized finishes must follow IC Davison’s simple maintenance procedure of regularly washing the profile with warm soapy water. Fading is not covered by the warranty under any circumstances.

 

Wooden windows / Doors – Subject to correct maintenance procedure

Paint Finish 6 years on translucent coatings Paint Finish 8 years on Opaque Coating Anti rot/fungal attack 30 years
Double Glazed unit failure 10 years

 

General Terms

The warranty will only be valid providing that no modification, repair or alteration to the product has been made without IC Davison’s written approval by a senior member of staff. All defective parts must be returned to IC Davison. IC Davison reserves the right to charge for replacement parts by way of a deposit until the defective parts are received.

 

IC Davison will reimburse the deposit payment in the event of receipt of defective part and inspection determines the warranty is valid. IC Davison’s liability under this warranty is limited to replacement of parts only, the warranty does not include repair, removal or installation of replacement parts.

 

IC Davison’s liability under this warranty does not include the installation of small replacement parts that can be mailed in a padded envelope and easily installed by the buyer as determined by IC Davison in its sole discretion. IC Davison will only warranty the correct operation of the product if it has been installed by a registered third-party installer approved and trained by IC Davison.

 

This warranty is fully transferable should the property be sold, providing that IC Davison is informed, in writing, by the original purchaser and the new owner registers the warranty and pays the relevant transfer fee.

 

Terms for 10 Year Manufacturer Warranty

The Manufacturer Warranty will be valid for the duration of the installer/dealer warranty (for a maximum of ten (10) years).Should the installer/dealer be unable to fulfil the warranty offered, for reasons such as ceasing trading, then, IC Davison (the manufacturer) will guarantee all its products for the remainder of the term for a maximum of ten (10) years.

 

This includes frames and hardware, it does not cover fitting, glass, building works, electrics, plumbing, flooring, ancillary items or any other products or services your dealer has provided other than the products IC Davison have supplied. Should any dispute arise with regards to the installer/dealer warranty, and the execution of this, where the installer/dealer is still in a position to comply with the terms originally set out, then IC Davison is not in a position to arbitrate or carry out any works required.

 

Claims Procedure 

To make a claim under this warranty, the buyer should contact the seller from whom the product was purchased within twenty-eight (28) days after the discovery of the defect.

 

The claimant will provide the seller with (i) a full description of the defect, (ii) photographs or the defective part, (iii) the defective part for replacement. If the buyer has not received a satisfactory response from the seller, you must then notify: IC Davison Limited (Bankfoot Works, Milton Street, Crook, DL15 9JJ). The claim should identify the invoice number, product type, date product was installed, and the defect.

 

General Provisions

There are no other warranties except as stated herein, Any warranties of merchantability or fitness for a particular purpose are limited to the duration of warranty coverage of these express written warranties.

 

IC Davison is not responsible for any accidental or consequential damage, loss or injury to persons or property. This warranty does not confer any rights other than those expressly se out above and does not cover claims for consequential loss or damage. This warranty is offered as an extra benefit and does not affect your statutory rights as a consumer.